Customer Service Employee

Doornik

Are you good at dealing with customers and providing end-to-end service? Do you have a dynamic personality, a flair for business and an interest in technology? Are you articulate, driven, customer-focused and meticulous?

Job description

  • You will manage your client portfolio from start to finish.
  • You will be responsible for preparing and following up on quotations. To this end, you will liaise with your team and provide commercial support to our external sales team.
  • You will be responsible for ensuring timely internal follow-up, order processing and our after-sales service.
  • You will build long-term relationships and identify opportunities.
  • You will answer queries, provide support and offer information on products and technical applications.
  • In the event of complaints, you will act as the central point of contact for your client to find solutions.
  • You will work closely with your colleagues in production, transport and production planning.
  • You will process orders in the ERP system.
  • You will be our approachable commercial point of contact for clients, suppliers and your colleagues alike.

Your profile

  • You hold a bachelor’s degree and have similar initial work experience in a technical sales role.
  • You communicate fluently in Dutch and French and can get by in German.
  • You enjoy taking on responsibility and are able to work proactively, in an organised manner and independently.
  • You are communicative, creative and solution-oriented.
  • You have a good knowledge of standard software packages as well as experience with Office 365

Our offer

  • A challenging and varied role within an innovative and dynamic environment with a no-nonsense culture.
  • A modern, highly automated manufacturing company with an international character.
  • Focus on developing talent through training.
  • Opportunities for initiative and personal input.
  • An informal, positive working atmosphere within a close-knit team.
  • Open communication and a flat organisational structure.
  • A focus on safety and the environment.
  • Enjoyment and job satisfaction.
  • An attractive remuneration package with fringe benefits.
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Allowed types: txt, pdf, zip, dwg, ifc, jpg, jpeg, png, gif, eps, ai.

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